Which legislation provides consumers with protection against unfair practices by traders?
A) Consumer Rights Act 2015
B) Sale of Goods Act 1979
C) Data Protection Act 2018
D) Copyright, Designs and Patents Act 1988
Answer: A) Consumer Rights Act 2015
The “Consumer Protection from Unfair Trading Regulations” prohibit traders from engaging in:
A) Honest advertising
B) Deceptive practices
C) Direct marketing
D) Generic promotions
Answer: B) Deceptive practices
The “Cooling-off period” under consumer protection laws allows consumers to:
A) Cancel contracts within a specified period
B) Obtain free products
C) Request refunds at any time
D) Extend the warranty period
Answer: A) Cancel contracts within a specified period
Which consumer protection law aims to ensure that digital content is of satisfactory quality?
A) Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
B) Consumer Protection Act 1987
C) Consumer Rights Act 2015
D) Consumer Protection from Unfair Trading Regulations
Answer: C) Consumer Rights Act 2015
The “Sale of Goods Act 1979” implies that goods must be of:
A) Any quality
B) Satisfactory quality
C) Excellent quality
D) Poor quality
Answer: B) Satisfactory quality
Which legislation addresses issues related to unsolicited communications and electronic marketing?
A) Consumer Protection from Unfair Trading Regulations
B) Consumer Rights Act 2015
C) Privacy and Electronic Communications Regulations
D) Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Answer: C) Privacy and Electronic Communications Regulations
The “Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” grants consumers the right to:
A) Return goods after use
B) Return digital content after download
C) Cancel orders within a specified period
D) Demand a refund without reason
Answer: C) Cancel orders within a specified period
The “Consumer Protection Act 1987” primarily deals with issues related to:
A) Defective products and product liability
B) Unfair trading practices
C) Misleading advertisements
D) Copyright infringement
Answer: A) Defective products and product liability
The “Distance Selling Regulations” apply to transactions that are conducted:
A) In person
B) Over the phone
C) Online or by phone/mail
D) In physical stores only
Answer: C) Online or by phone/mail
The “Consumer Rights Act 2015” consolidates several consumer protection laws, including the:
A) Sale of Goods Act 1979
B) Consumer Protection from Unfair Trading Regulations
C) Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
D) All of the above
Answer: D) All of the above
The “Misleading Advertising Regulations” aim to prevent advertisements that are:
A) Accurate and honest
B) Creative and engaging
C) Deceptive and misleading
D) Humorous and entertaining
Answer: C) Deceptive and misleading
The “Consumer Protection from Unfair Trading Regulations” prohibit aggressive commercial practices that:
A) Promote healthy competition
B) Focus on customer satisfaction
C) Exploit consumers’ vulnerabilities
D) Enhance product quality
Answer: C) Exploit consumers’ vulnerabilities
Which law ensures that consumers are entitled to clear, accurate, and understandable information before making a purchase?
A) Sale of Goods Act 1979
B) Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
C) Consumer Rights Act 2015
D) Data Protection Act 2018
Answer: B) Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
The “Consumer Protection from Unfair Trading Regulations” prohibit misleading actions that:
A) Lead to lower prices
B) Cause inconvenience to consumers
C) Cause traders to incur losses
D) Cause consumers to take transactional decisions
Answer: D) Cause consumers to take transactional decisions
The “Consumer Rights Act 2015” provides consumers with the right to:
A) Demand unreasonable refunds
B) Receive automatic extensions on warranties
C) Seek redress for unsatisfactory services
D) Cancel contracts at any time
Answer: C) Seek redress for unsatisfactory services
The “Consumer Protection from Unfair Trading Regulations” cover which types of transactions?
A) Business-to-business only
B) Business-to-consumer only
C) Both business-to-business and business-to-consumer
D) None of the above
Answer: C) Both business-to-business and business-to-consumer
The “Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” require traders to provide consumers with:
A) Vague information about products
B) Complex terms and conditions
C) Clear and comprehensible information
D) No information before purchase
Answer: C) Clear and comprehensible information
The “Sale of Goods Act 1979” implies that goods must be:
A) Perfect and flawless
B) Reasonably priced
C) Fit for purpose and as described
D) Manufactured by renowned brands
Answer: C) Fit for purpose and as described
The “Consumer Protection from Unfair Trading Regulations” define “average consumer” as someone who is:
A) Highly knowledgeable about products
B) Sensitive to aggressive sales tactics
C) Inexperienced, vulnerable, and average
D) Engaged in business transactions
Answer: C) Inexperienced, vulnerable, and average
The “Consumer Rights Act 2015” allows consumers to request a full refund for faulty goods within:
A) 7 days
B) 14 days
C) 30 days
D) 60 days
Answer: C) 30 days
The “Consumer Protection from Unfair Trading Regulations” prohibit misleading omissions that:
A) Improve consumer choice
B) Impact price negotiations
C) Deceive consumers by omitting material information
D) Are unintentional
Answer: C) Deceive consumers by omitting material information
The “Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” require traders to provide consumers with a:
A) Complicated refund process
B) 14-day cooling-off period
C) Minimum purchase requirement
D) Lengthy terms and conditions document
Answer: B) 14-day cooling-off period
The “Consumer Protection from Unfair Trading Regulations” are enforced by:
A) Consumers themselves
B) Traders
C) Competition and Markets Authority (CMA)
D) Advertising Standards Authority (ASA)
Answer: C) Competition and Markets Authority (CMA)
The “Consumer Rights Act 2015” covers issues related to:
A) Product design and innovation
B) Consumer credit and loans
C) Consumer safety standards
D) Digital content and services
Answer: D) Digital content and services
The “Consumer Protection from Unfair Trading Regulations” consider practices as unfair if they cause consumers to take:
A) Well-informed decisions
B) Transactional decisions they wouldn’t have taken otherwise
C) Hasty decisions without considering options
D) Decisions based on loyalty to a particular brand
Answer: B) Transactional decisions they wouldn’t have taken otherwise
The “Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” give consumers the right to cancel a contract within:
A) 7 days
B) 14 days
C) 30 days
D) 60 days
Answer: B) 14 days
The “Consumer Protection from Unfair Trading Regulations” prohibit traders from creating a false impression of:
A) High product demand
B) Consumer opinions
C) Seller’s urgency to sell
D) Brand reputation
Answer: C) Seller’s urgency to sell
The “Consumer Rights Act 2015” requires traders to deliver goods within:
A) 7 days
B) 14 days
C) 30 days
D) A reasonable time, or within 30 days if not agreed otherwise
Answer: D) A reasonable time, or within 30 days if not agreed otherwise
The “Consumer Protection from Unfair Trading Regulations” cover aspects of trade such as:
A) Only physical products
B) Only financial services
C) Only goods and digital content
D) All aspects of trade, including goods, services, and digital content
Answer: D) All aspects of trade, including goods, services, and digital content
The “Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” require traders to provide a refund within:
A) 7 days
B) 14 days
C) 30 days
D) 60 days
Answer: B) 14 days
The “Consumer Rights Act 2015” provides consumers with the right to:
A) Demand unreasonable refunds
B) Receive automatic extensions on warranties
C) Seek redress for unsatisfactory services
D) Cancel contracts at any time
Answer: C) Seek redress for unsatisfactory services
The “Consumer Protection from Unfair Trading Regulations” cover which types of transactions?
A) Business-to-business only
B) Business-to-consumer only
C) Both business-to-business and business-to-consumer
D) None of the above
Answer: C) Both business-to-business and business-to-consumer
The “Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” require traders to provide consumers with:
A) Vague information about products
B) Complex terms and conditions
C) Clear and comprehensible information
D) No information before purchase
Answer: C) Clear and comprehensible information
The “Sale of Goods Act 1979” implies that goods must be:
A) Perfect and flawless
B) Reasonably priced
C) Fit for purpose and as described
D) Manufactured by renowned brands
Answer: C) Fit for purpose and as described
The “Consumer Protection from Unfair Trading Regulations” define “average consumer” as someone who is:
A) Highly knowledgeable about products
B) Sensitive to aggressive sales tactics
C) Inexperienced, vulnerable, and average
D) Engaged in business transactions
Answer: C) Inexperienced, vulnerable, and average
The “Consumer Rights Act 2015” allows consumers to request a full refund for faulty goods within:
A) 7 days
B) 14 days
C) 30 days
D) 60 days
Answer: C) 30 days
The “Consumer Protection from Unfair Trading Regulations” prohibit misleading omissions that:
A) Improve consumer choice
B) Impact price negotiations
C) Deceive consumers by omitting material information
D) Are unintentional
Answer: C) Deceive consumers by omitting material information
The “Consumer Rights Act 2015” covers issues related to:
A) Product design and innovation
B) Consumer credit and loans
C) Consumer safety standards
D) Digital content and services
Answer: D) Digital content and services
The “Consumer Protection from Unfair Trading Regulations” consider practices as unfair if they cause consumers to take:
A) Well-informed decisions
B) Transactional decisions they wouldn’t have taken otherwise
C) Hasty decisions without considering options
D) Decisions based on loyalty to a particular brand
Answer: B) Transactional decisions they wouldn’t have taken otherwise
The “Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” give consumers the right to cancel a contract within:
A) 7 days
B) 14 days
C) 30 days
D) 60 days
Answer: B) 14 days
The “Consumer Protection from Unfair Trading Regulations” are enforced by:
A) Consumers themselves
B) Traders
C) Competition and Markets Authority (CMA)
D) Advertising Standards Authority (ASA)
Answer: C) Competition and Markets Authority (CMA)
The “Consumer Rights Act 2015” covers issues related to:
A) Faulty products only
B) Faulty products and unsatisfactory services
C) Faulty products and misleading advertisements
D) Faulty products and unfair trading practices
Answer: B) Faulty products and unsatisfactory services
The “Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” require traders to provide consumers with a:
A) Complicated refund process
B) 14-day cooling-off period
C) Minimum purchase requirement
D) Lengthy terms and conditions document
Answer: B) 14-day cooling-off period
The “Consumer Protection from Unfair Trading Regulations” prohibit misleading actions that:
A) Improve consumer choice
B) Impact price negotiations
C) Deceive consumers by creating a false impression
D) Promote healthy competition
Answer: C) Deceive consumers by creating a false impression
The “Consumer Rights Act 2015” requires traders to deliver goods within:
A) 7 days
B) 14 days
C) 30 days
D) A reasonable time, or within 30 days if not agreed otherwise
Answer: D) A reasonable time, or within 30 days if not agreed otherwise
The “Consumer Protection from Unfair Trading Regulations” cover which types of transactions?
A) Business-to-business only
B) Business-to-consumer only
C) Both business-to-business and business-to-consumer
D) None of the above
Answer: C) Both business-to-business and business-to-consumer
The “Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” require traders to provide consumers with:
A) Vague information about products
B) Complex terms and conditions
C) Clear and comprehensible information
D) No information before purchase
Answer: C) Clear and comprehensible information
The “Sale of Goods Act 1979” implies that goods must be:
A) Perfect and flawless
B) Reasonably priced
C) Fit for purpose and as described
D) Manufactured by renowned brands
Answer: C) Fit for purpose and as described
The “Consumer Protection from Unfair Trading Regulations” define “average consumer” as someone who is:
A) Highly knowledgeable about products
B) Sensitive to aggressive sales tactics
C) Inexperienced, vulnerable, and average
D) Engaged in business transactions
Answer: C) Inexperienced, vulnerable, and average
The “Consumer Rights Act 2015” allows consumers to request a full refund for faulty goods within:
A) 7 days
B) 14 days
C) 30 days
D) 60 days
Answer: C) 30 days
